Privacy Policy — PhoenixAI

1. Introduction

PhoenixAI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with our AI-powered solutions.

2. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and business details provided when you contact us or book a consultation.
Business Data: Information about your business operations, customer interactions, and appointment data required to deliver our AI services.
Usage Data: Information about how you interact with our website and services, including IP address, browser type, pages visited, and time spent.
Communications: Records of your correspondence with us, including emails, calls, and messages.

3. How We Use Your Information

We use your personal information for the following purposes:

To provide, operate, and maintain our AI-powered services.
To process and manage appointment bookings, voice agent interactions, and customer communications on your behalf.
To respond to your enquiries and provide customer support.
To send you service-related updates, newsletters, and marketing communications (with your consent).
To improve our services, website, and user experience.
To comply with legal obligations and protect our legal rights.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share information with trusted third-party service providers who assist us in operating our business, such as:

Cloud hosting and infrastructure providers.
Calendar and scheduling platforms for appointment management.
SMS and messaging gateway providers for communication services.
Analytics providers to help us understand website usage.

All third parties are contractually bound to handle your data securely and only for the purposes we specify.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, regular security assessments, and staff training.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Under applicable data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal obligations).
Object to or restrict certain types of processing.
Request data portability where applicable.
Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us through the form on our Contact page.

8. Cookies & Tracking

Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and understand how visitors interact with our site. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out through our Contact page or visit our website.

Website: phoenixaisolutions.co.uk